Refund policy

RETURN & EXCHANGE POLICY

Last updated: September 13, 2026

We want you and your dog to love your Giz & Halo purchase. If something isn’t quite right, you may request a return within 14 days of delivery, subject to the conditions below.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be:

• Unworn, unused, and unwashed
• Free of pet hair, odors, stains, chewing, and damage
• Returned with all original tags, accessories, and packaging
• Accompanied by the receipt or other proof of purchase

To request a return, email orders@gizandhalo.com with your order number and reason for the return. Please do not send merchandise back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted.

NON-RETURNABLE ITEMS

For health, safety, and product-integrity reasons, we cannot accept returns of:

• Food, treats, chews, or other perishable products
• Gift cards
• Personalized, customized, or made-to-order products
• Final-sale or clearance merchandise
• Opened grooming, hygiene, or personal-care products
• Items showing wear, washing, pet hair, odors, stains, chewing, alteration, or other signs of use

Please contact us before returning an item if you are unsure whether it is eligible.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a trackable shipping service because Giz & Halo cannot issue a refund for a return we do not receive.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, email orders@gizandhalo.com with your order number and clear photographs of the item and packaging. We will review the issue and work to make it right.

EXCHANGES

Because inventory may be limited, we do not offer direct exchanges.

To obtain a different size, color, or product, request a return for the original item and place a new order after your return is approved. We cannot guarantee that your preferred replacement will remain available.

REFUNDS

Once we receive and inspect your approved return, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method, generally within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact orders@gizandhalo.com.

QUESTIONS

For questions about returns, exchanges, or refunds, contact orders@gizandhalo.com.