Shipping policy
Last updated: September 13, 2026
We want you and your dog to love your Giz & Halo purchase. You may request a return within 14 days after delivery, subject to the conditions below.
RETURN ELIGIBILITY
To qualify for a return, merchandise must be:
• Unworn, unused, and unwashed
• Free of pet hair, odors, stains, chewing, and damage
• Returned with all original tags, accessories, and packaging
• Accompanied by proof of purchase
Before returning anything, email orders@gizandhalo.com with your order number and reason for the return.
We will provide approval and return instructions. Items returned without prior authorization may not be accepted.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Food, treats, chews, and other perishable products
• Gift cards
• Personalized, customized, or made-to-order products
• Final-sale or clearance merchandise
• Opened grooming, hygiene, or personal-care products
• Items showing wear, washing, pet hair, odors, stains, chewing, alteration, or other signs of use
Contact us before returning an item if you are uncertain about its eligibility.
RETURN SHIPPING
Customers are responsible for return shipping expenses unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable. We recommend using a trackable shipping service because we cannot issue a refund for a return we do not receive.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, email orders@gizandhalo.com with your order number and clear photographs. We will evaluate the issue and work to make it right.
EXCHANGES
To obtain a different size, color, or item, request a return for the original merchandise and place a new order after the return is approved.
Because inventory may be limited, we cannot guarantee that a replacement item will remain available.
REFUNDS
After we receive and inspect an approved return, we will notify you whether the refund has been accepted.
Approved refunds will be issued to the original payment method, generally within 10 business days of approval. Your bank or credit-card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact orders@gizandhalo.com.